IVR - Automated Booking Service
Giving Priority to Regular Customers
Our automated booking service at Kilo Cars, makes ordering Minicab as easy as 1-2-3.
IVR or Integrated Voice Response, gives Kilo Cars the ability to offer a faster, efficient service to more customers. The system allows regular customers to book a taxi without speaking to an operator. Once the customer is eligible the system will automatically offer the automated service. Generally it takes 15/20 seconds to book a taxi in using the automated service. Of course IVR will not replace our staff, but it will free up our telephonists to concentrate on dealing with calls that demand their attention. 1 in 3 customers use the automated service and we are delighted with the positive feedback from customers.
How to use the Automated Booking System
- Ring 01708 444444 as usual.
- Select your pick up point by pressing 1,2 or 3.
- Press 1 for a cab ASAP.
- That's it! Mobile phone users receive a booking confirmation by text SMS.
